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December 04, 2013

CRM Across the Wire
Genesys Acquires Brazilian WFO Provider Voran Tecnologia
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
CRM Featured Articles
Online and Mobile Sales Surge Amid Disappointing Black Friday Numbers
Consumers spent $1.7 billion less over the weekend than they did last year, but online and mobile sales grew by 15 percent.
Cirrus Insight Launches Mobile App to Bring Salesforce.com into Inbox
Users can perform Salesforce.com functions while checking email on the go.
Mindtouch Releases GeniusLink Universal Knowledge Connector
The expanded GeniusLink knowledge base offering connects to most CRM tools.
Experian Releases QAS Email Validation
Enhanced QAS Email now available to improve deliverability across email marketing and operational programs.
Front Office
CRM—What Lies Ahead in 2014?
We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years.
Magazine Features
New Year, New Strategies
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Pair CRM and Sales Proposal Software for Continuing Sales Success
Today's sales tools build relationships and revenue too.

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