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November 06, 2013

CRM Featured Articles
SAVO Launches CRM Opportunity Pro on Salesforce.com's AppExchange
Companies can now accelerate sales opportunities through the Salesforce Sales Cloud integration.
Amdocs Acquires Actix for $120 Million
The acquisition expands Amdocs' customer experience portfolio into the network domain to manage customer experiences across both networks and IT. (Featured on SmartCustomerService.com.
SmartFocus Partners with Scribe for Microsoft Dynamics CRM Integration
The partnership between SmartFocus, Scribe, and Microsoft enables greater marketing personalization.
Velocify Releases Lead Manager on Salesforce.com's AppExchange
Activity prioritization feature is designed for high-velocity sales teams.
SDL's Holiday Study Finds Consumers Willing to Pay More for a Positive Customer Experience
SDL evaluates customer experiences on preferred media, shopping times, and buying behaviors.
Magazine Features
Mobile CRM Is Slow to Take Hold
Integration hurdles slow deployments as systems largely fail to deliver significant value to users.
Scouting Report
Outbound Dialing Makes a Comeback
Changing rules give vendors new opportunities.
Building a Business Case for Enterprise CMS
An evolving need for content calls for an all-in-one way to manage it.

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