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October 14, 2013

Case Studies
Online Bike Retailer Pedals Forward with Customer Retention
Retention Science helps BikeBerry engage and keep customers.
CRM Featured Articles
OAISYS Releases Talkument and Tracer Call 7.4
Call recording software now features enhanced integration capabilities with Avaya, Mitel, and ShoreTel and feature functionality to support cloud services.
Euclid Report Finds Shoppers Spent Less Time in Stores in September
The number of shoppers who entered a store dropped 2 percent from the previous month, but repeat customers increased.
Marketing Firm Emailvision Rebrands, Changes Name to SmartFocus
New name emphasizes focus on real-time, personalized cross-channel marketing.
Constant Contact Unveils Product Suite Enhancements
Contact management, file storage upgrades, and mobile applications are among Constant Contact's user experience updates.
The Tipping Point
Building a Consistent Customer Experience
Focusing on employee engagement and culture will go a long way.
Make Your Contact Database Work for You
Accuracy, authenticity, and genuineness are key.

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