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September 09, 2013

CRM Featured Articles
Social Customer Care: You’re In or You’re Out
More and more companies are realizing that customers are in the driver's seat when it comes to shaping a company's reputation.
Cost Savings is Not the Primary Driver in Contact Center Outsourcing
Jacada and Cognizant Partner on Optimized Customer Service Solutions
Partnership provides availability of Jacada products to complement Cognizant's service offerings
GoldMine Integrates with Constant Contact
The pairing allows businesses to build and send targeted email marketing offers to their business leads and customers.
Acxiom Launches New Consumer Portal
AboutTheData.com lets companies see and update the marketing information about them that Acxiom shares with clients.
Verint Partners with Badgeville to Power WFO Gamification Solutions
Partnership provides solutions designed to help enhance employee engagement and performance management.
Magazine Features
Schools Need to Rethink Their CRM Approaches
Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components.
Scouting Report
Meeting the Social Media Challenge
Build a system that works for your company.
The Challenge of B2B Sales Forecasting
Choose the right approach for your business.

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