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September 16, 2013

Case Studies
Philly Zoo Goes Wild for New Call Center Systems
Mitel deployment helps connect staff with zoo patrons—and each other.
CRM Featured Articles
Contact Center Business Continuity and Disaster Recovery Strategies
Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.
All-New Adobe Target Simplifies Testing and Targeting
Adobe Marketing Cloud extends Web and mobile optimization capabilities to marketers across organizations.
SAP Acquires KXEN
The predictive analytics company adds to SAP's vast analytics portfolio.
BT Expands Cloud Contact Center with Customer Self-Service and WFO
Offering combines technologies from Verint, Cisco, and Voxeo.
Swiftpage Releases Act! v16
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
SAS Upgrades Data Management Solution
SAS adds in-database data quality, improved event-stream processing, access to more data sources.
Reality Check
The Mobile CRM R(evolution)
New options move focus from convenience to performance.
The Marketer's Antidote for Consumer ADD
Offer prospects a positive brand experience at the very first consumer touch point.

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