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September 16, 2013

CRM Featured Articles

Contact Center Business Continuity and Disaster Recovery Strategies

Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.

All-New Adobe Target Simplifies Testing and Targeting

Adobe Marketing Cloud extends Web and mobile optimization capabilities to marketers across organizations.

SAP Acquires KXEN

The predictive analytics company adds to SAP's vast analytics portfolio.

BT Expands Cloud Contact Center with Customer Self-Service and WFO

Offering combines technologies from Verint, Cisco, and Voxeo.

Swiftpage Releases Act! v16

The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.

SAS Upgrades Data Management Solution

SAS adds in-database data quality, improved event-stream processing, access to more data sources.

Viewpoints

The Marketer's Antidote for Consumer ADD

Offer prospects a positive brand experience at the very first consumer touch point.

Case Studies

Philly Zoo Goes Wild for New Call Center Systems

Mitel deployment helps connect staff with zoo patrons—and each other.

Reality Check

The Mobile CRM R(evolution)

New options move focus from convenience to performance.