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September 04, 2013

CRM Featured Articles
Verint Debuts Voice of the Employee Solution
Verint bets that by engaging front-line employees, you'll also engage customers, create better care, improve satisfaction and loyalty, and realize higher profits.
Silverpop Launches Web Personalization for Marketers
SmartContent delivers the right message in real time to Web site visitors.
Campaigner Adds Features for High-Impact Email Marketing
The upgraded solution features new interfaces, segmentation, and workflow functionality.
Infor Delivers New Inforce Technology
New tools improve connectivity between ERP and CRM operations.
One-to-One Service.com Offers New Live Chat Solution
iService Chat will be part of the company's overall iService customer interaction solution.
Front Office
Retailers Can Combat Showrooming
As more people use smartphones, tablets, and e-commerce sites, showrooming will likely intensify.
Magazine Features
Luxury and Discount Retailers Seize Digital Marketing Momentum
With no one-size-fits-all solution, companies strive to stand out to core customers.
Paying Attention to the Service Experience
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Vanity Metrics 2.0
Deriving actionable intelligence from big data.

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