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August 14, 2013

CRM Featured Articles
Xact Telesolutions Expands into Email Management
The call center outsourcing company now offers Web and Internet communications services.
Platform28 Releases New Contact Center Communications Platform
The company is rebranded from Unified Arts to reflect its new focus.
Smartphone Users Spent More Time on Retail Sites, Study Reveals
Time spent on mobile retail sites is up 400 percent since 2010.
InsideView Secures $19 Million in Funding
The infusion of money will help the company build out its CRM Intelligence Platform and sales and marketing solutions.
Main Street Hub Takes Local Businesses Mobile
The offering can act as landing pages that link to company Web pages or as a company's primary Web site.
Magazine Features
The 2013 CRM Market Leaders
The Tipping Point
What's Wrong with Your Sales Process?
Narrow the gap between goals and expectations with agile selling.
Why Medium-Size Businesses Have Big Opportunities in Customer Service
Although self-service is a key when it comes to options that consumers expect, medium-sized businesses have yet to catch up to larger enterprises. Here are some suggestions to bridge the digital divide.
Managing the First-Time-User Experience
Technology solutions ease the way for reluctant users.

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