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August 12, 2013

CRM Featured Articles
Jacada Releases Visual IVR Plus
The solution is aimed at reducing caller frustration and in-bound call time by offering users a menu-driven interface across mobile and Web channels.
Tumblr and Simply Measured Introduce Enterprise-Class Analytics
New reports help marketers measure performance in context with other social networks.
Symphony Analytics, Revolution Analytics Partner on Big Data Analytics
Symphony Analytics leverages Revolution R Enterprise solution to bring predictive modeling and big data insights to key vertical markets.
NICE to Acquire Causata
The deal brings Web and contact center analytics together
ActiveCampaign Unveils New Marketing Automation Feature
Improvements and added functionalities shift company focus to SMBs.
Magazine Features
The 2013 CRM Rising Stars
Reality Check
The Black Hole of Customer Surveys
Don't ask for feedback if you're not going to act on it.
Look to Mobility to Broaden Your VoC Capabilities
Three tools for creating a plan your customers will respond to.

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