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July 17, 2013

CRM Featured News
Jive Unveils Summer Cloud Release
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
LogMyCalls Adds to Call Tracking and Recording Suite
Whisper Message and Call Recording On/Off round out the newest product upgrades.
ReachMail Announces Google Analytics Integration
The addition lets ReachMail users to identify traffic to their Web sites.
TeamSupport.com Introduces Ticket Collision Feature
Collaborative help desk software can now prevent duplication, inefficiency, and contradictory responses when assisting customers.
CallMiner Updates Eureka Product
New analytics platform offers real-time guidance for agents based on the current conversation.
REAL ROI
Vivint Finds Service Success with RightTime
The home automation services company uses agent downtime to increase productivity.
Small Biz Buzz
Screaming for a Good, Fundamental Customer Experience
Sometimes the fun, shiny objects are just the cherry on top.
Viewpoints
Leveraging Every Transaction to Connect with Customers
Look at empowered customers as opportunities to build your brand.



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