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June 05, 2013

CRM Featured Articles
Birst Applies Analytics to NetSuite ERP, Cloud Commerce
Connector extracts more insights from ERP transactions.
B2B Marketers Embrace Expanding Roles
New study suggests CRM vendors should take notice.
Avaya Releases Outbound Solution for Midsized Contact Centers
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
comScore Launches Digital Analytix Multi-Platform
The application delivers a unified view of customer behavior across devices.
Confirmit Enhances Its VoC Solution
Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.
Magazine Features
Voice-Based Microblogs Speak Volumes
How speech technology can improve social media campaigns.
The Tipping Point
WCM: A Sexy Tool for Digital Customer Experience
Differentiate your business with this vital software.
All Customer Feedback Is Not Created Equal
How to know the difference and use it effectively.

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