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May 20, 2013

Case Studies
Rosetta Stone Gets Fluent in Smarter Selling
InsideView helps the language learning company uncover new prospects.
CRM Featured Articles
Customer Service Is the Only Metric That Matters
Interactions panelists say customers should be the center of all that happens in the contact center.
Angie's List Founder Lists Customer Service as a Priority
The online customer review site founder advocates empowering customer service reps to fix customer complaints.
Genesys Launches Proactive Engagement Solution for Web Visitors
The solution proactively engages Web visitors over the channel of their choice.
Lattice Engines Adds Functionality to salesPRISM
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
TeamSupport Launches Integration with Salesforce CRM
Customer and case data can now flow seamlessly between the two applications.
Choose a Winning Combination of Customer Experience Metrics
Improve customer loyalty with the right mix.
Voice of the Customer
The Road to Customer-Focused Results
Implement an initiative that pays off.

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