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May 01, 2013

CRM Featured Articles
NewVoiceMedia Launches ContactWorld for Sales and Marketing
The new solution integrates with Salesforce.com to provide insight into sales activities.
Contact Solutions Launches Adaptive Solutions
Offering analyzes and acts on caller behavior during IVR interactions.
PossibleNOW Partners with Responsys on New Offering
MyPreferences technology will integrate with the Responsys platform to deliver Interact Preference, Responsys' new offering for unifying customer preferences across marketing channels.
SAS Looks to Answer Complex Data-Driven Questions
Overhauls Customer Intelligence suite, debuts enhanced visualization.
8x8 Upgrades Virtual Contact Center
New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.
Front Office
CRM Comes to the Rescue
'How can we have growth like a modern dealership if we don't have the things that a modern dealership has?'
Magazine Features
Predictive Analytics: The Futurists' Formula
Unlock customer insights that increase sales.
Intelligent Receivables Management Can Improve Customer Relationships
Look at collection interactions as an opportunity.

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