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April 22, 2013

CRM Featured Articles
Yellowfin Launches Android App for Mobile BI
The new app is based on the HTML5 platform.
Telligent Enhances Social Community Offerings
Telligent Community 7.5 with Telligent Analytics 4.0 provide companies with solutions for increasing customer satisfaction and brand loyalty.
Clarabridge Releases Clarabridge 6.0
New features include report distribution, insights analysis, and Hadoop support for big data.
UnboundID Thinks Customer Data Is a Two-Way Street
Launches Privacy Suite for customers, service providers.
Brands Must Make Emotional Appeals
Companies should strive to be less rational with customers.
Reality Check
The Age of Collaboration
Why Mark Zuckerberg is not the father of social networking.
Look to Customer Experience Data to Solve Business Problems
Less consumer effort results in higher satisfaction.

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