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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 13, 2013

CRM Featured News
Attensity Releases Respond 6.0 for Social Contact Centers
The new offering provides advanced routing of customer communications for cross-organizational response.
New SDL Machine Translation Tool Integrates with Text Analytics
SDL BeGlobal enables customer insights and analytics across languages.
Crushpath Secures $6 Million; Debuts Pitch Sites
Product launch helps visualize sales, marketing, service offers.
NICE Introduces Proactive Compliance Suite for Financial Institutions
The offering will enable organizations to manage compliance across the enterprise, prepare for audits, and meet regulatory requirements.
FirstRain Debuts FirstRain for Touch
Enterprise customer intelligence solution built for Salesforce Touch platform.
Insight
SMBs Seek Enterprise-Class Predictive Analytics
Simple and adaptive solutions can reduce costs and improve profitability for small companies.
The Tipping Point
CMOs and CIOs: The New Power Team
Facts and fictions about the IT/marketing relationship.
Viewpoints
The Problem with Gamification
Four reasons these apps fail and what you can learn from them.



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