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March 11, 2013

CRM Featured Articles
Confirmit Launches a Mobile Feedback App
Confirmit MyMobile enables companies to launch tailored apps for feedback and research programs.
Accountability Tops Marketing Executives' Concerns
ANA survey finds little change in priorities since 2006.
Adobe Upgrades Almost Every Aspect of Its Marketing Cloud
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Strong Data Stewardship Key to Protecting Customer Information
Forrester report emphasizes need to manage increase in data to minimize security risks.
Magazine Features
CRM Service Awards: Service Elite
Scouting Report
Changing the Face of Workforce Optimization
Predictive and real-time analytics offer tremendous potential for contact centers.
The Future of Mobile CRM
Providing access from anywhere is essential in today's business environment.

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