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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 04, 2013

CRM Featured News
Oracle Releases RightNow Cloud Service Update
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Pegasystems Enhances Its Customer Process Manager
The company adds collaboration, predictive features for customers and support agents.
Maritz and Badgeville Join Forces to Gamify Customer and Employee Loyalty
The two companies team up to drive engagement programs with virtual rewards, gamification, and full-service reward and fulfillment solutions.
Intradiem Turns Idle Time to Productive Time for Agents
Intradiem's Intraday Task Management technology enables the distribution of back-office work to frontline contact center agents.
TagMan Introduces Leap Platform
New product lets marketers track and analyze customers' multichannel journey.
Front Office
What Motivates Customer Service Decisions?
Magazine Features
CRM Service Awards: Service Leaders
Viewpoints
Essential Steps to Creating a Single View of Your Customer
Coordinate your data to gain a greater ROI.



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