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February 27, 2013

Case Studies
Family Paint Purveyor Stays in the Black
Using SugarCRM, Harper Inc. boosts orders and sales.
CRM Featured Articles
inContact Releases New Version of Cloud Contact Center Software
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
The Contact Center Association and CCEOC Form Partnership
The deal will bring Employer of Choice certification to U.S. call centers.
Eloqua Sets Its Sights on B2C Market
Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Brad Wilson Named New CEO at Emailvision
The former head of Microsoft Dynamics CRM takes the top post at the cloud-based CRM solutions provider.
Genesys to Acquire Angel
Genesys expands further into the cloud contact center-as-a-service segment with overall annual recurring cloud-based revenue expected to exceed $85 million.
Harnessing the Power of Pinterest
What marketers should know about the social bookmarking site.
Use the Scientific Method to Tackle Big Data
A step-by-step approach to marketing success.

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