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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 12, 2012

CRM Featured News
Nimble Integrates with HootSuite Social Profiles
Move will foster deeper social selling and engagement opportunities.
Accenture Launches Customer Insight Software for Banks
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
Wipro Offers SmartOffers for Banks
The company developed its solution with Intuition Intelligence.
Temkin Group Reasearch Points to the Importance of CX Measurement
Companies that employ customer experience metrics deliver better customer service, but few score high.
Angel Releases Cloud CTI Adaptor for Salesforce
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
Insight
The High Cost of Paying for Reviews
The pressure to keep up appearances is encouraging companies to pay for praise.
The Tipping Point
From Wreckage to Revival
Imperatives for CRM leaders in the automotive industry.
Viewpoints
The New Science of Retaining Customers
Look to digital analytics to improve buyer loyalty and customer lifetime value.



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