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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 10, 2012

CRM Featured News
Satmetrix Launches NP360
The program offers an extensive assessment of companies' individual Net Promoter programs and how they compare to competitors.
Latin America's Contact Center Market Is Booming
Adoption of interactive voice response and agent performance optimization systems is increasing.
Alcatel-Lucent Updates OpenTouch SMB Solution
The latest version features a new interface and added video, mobile, unified communications, and social network integration.
Sage Releases Sage SalesLogix v8.0 CRM System
Sage SalesLogix v8.0 adds a role-based interface and mobile and cloud enhancements.
Infor Acquires Orbis Global
Move strengthens marketing resource management capabilities.
CMO Council: Marketers Eye Greater Investments in Digital and Email Advertising
Report includes assessments of market planning, budget allocation, and organizational development.
Magazine Features
Piecing Together Multichannel Support
Cross-channel support starts with connecting the right channels.
Reality Check
Talking About Lead Generation
When it comes to making sales, technology is doing double duty.
Viewpoints
Essentials for Building a Consumer Mobile Service
When launching a service, don't neglect long-term plans.



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