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November 19, 2012

Case Studies
Work-at-Home Solution Flies for Alaska Airlines
The company maintains high standards with telecommuting agents using Envision's Click2Coach.
CRM Featured Articles
HootSuite Beefs Up Facebook Targeting Capabilities
New features let marketers target users by gender, age, relationship status, education, and more.
Zendesk and Magento Team Up in Platform Integration
Alliance will drive customer service support for e-commerce sites.
SoundBite Communications Enhances Compliance Suite for Contact Centers
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Zuora Adds Subscription Finance Analytics to Z-Finance
Includes partnerships with GoodData, SaaSOptics, and ScoutAnalytics.
Many Businesses Are Still Unsure About Social's Benefit
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
What's Your Prospect's Score?
Companies get savvier at finding the hottest leads.
Applying Data Analytics to Customer Interactions
A three-part framework for making data work for your business.

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