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November 12, 2012

Case Studies
Mixing Art and Science in Retail
VF Corporation gains more customer insight and a faster workflow with Alteryx.
CRM Featured Articles
The Cloud Changes Everything in Oz
Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report.
LivePerson Acquires Engage
The acquisition of the Australian cloud-based customer contact solutions provider expands LivePerson's reach in the Pacific.
Ifbyphone Introduces Inquire
The new platform offers call tracking and lead response, especially designed for small firms.
Unmetric's SatisfactionMetrics Lets Companies Know How the Competition Stacks Up
Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.
The Tipping Point
The New Sales Tool Is Mobile
Innovation and strategy are key to outpacing the competition.
The Changing Nature of Customer Relationships
How social media is forcing large companies to rethink CRM.

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