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October 03, 2012

Customer Experience Finally…and Once Again
This "novel" concept is nothing new at all.
CRM Featured Articles
Urban Airship Rolls out Location Messaging Service
New service lets marketers send targeted notifications based on location history profiles.
Nimble Updates Its Social Relationship Manager
Adds social context to your contacts, including a Gmail widget and foursquare integration.
ServiceSource Launches Renew OnDemand Platform
Cloud applications suite designed to optimize recurring revenue streams.
newBrandAnalytics Launches nBA 3.0
New product suite extends beyond online monitoring to deliver a technologically-advanced social market intelligence solution.
Magazine Features
Hurd Makes His Mark
An exclusive interview with Oracle President Mark Hurd.
Building Mobile Sevice Loyalty
Self-service leads to one-on-one marketing.

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