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September 24, 2012

CRM Featured Articles
LogMeIn's BoldChat Adds Twitter Management
The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.
Silverpop Enhances Engage's Capabilities
The latest version features enhanced dynamic content and lead scoring.
Mutual Mobile Releases Sales Enablement Solution
The company's Mobile Sales Enablement Solution is already in use by J.Hilburn, Audi, and Co-Star.
Moxie Releases an Enhanced Knowledge Spaces
Widgetized customer experience portal enables personalized, on-brand customer experiences.
Telligent Releases Updates to Its Social Community Software
New versions of Enterprise and Community empower employees to better know, engage, and serve customers.
Outsourced Home Agents Market to Double by 2015
Technical support, communications, and media verticals will see the most growth.
Pint of View
Stop Touching Me! The Overuse of Social Media
Communication is good, but too much can spell disaster.
Protect Your Most Valuable Business Assets—Your Customers
Optimal CRM incorporates data protection best practices to curtail identity theft.

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