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September 19, 2012

CRM Featured News
Oracle Commerce Undergoes Product Upgrade
Blends new features in the ATG, Endeca Cross-Channel Commerce Experience.
Influitive Rolls Out the AdvocateHub for Businesses
The platform helps companies promote word-of-mouth marketing among customer advocates.
SAS Releases Digital Marketing Suite
SAS Adaptive Customer Experience helps personalize customer Web experiences.
Badgeville Launches Badgeville for Salesforce
The application socializes CRM usage for salespeople with the ability to configure rewards and missions.
Unified Unveils SocialConnect Solution
The product is aimed at connecting social marketing campaign activity with CRM systems.
IBM Helps City Governments Measure Public Sentiments
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
Customer Experience
Join the Digital Disruptors
Three experience trends you can't afford to ignore.
Insight
Tread Cautiously with Personalization
Retailers can look at customers' locations, past purchases, and even their computer brand to customize content.
Viewpoints
The Secret to Building Consumer Relationships
Look to content to provide credibility and a likable brand.



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