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July 25, 2012

Case Studies
Juniper Networks Adds Value to Customer References
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
CRM Featured Articles
Altitude Software Launches Unified Social Media Solution for Customer Service
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
Royal Mail Delivers SMS, QR, and Personalized Email
New MarketReach offering promises to raise direct marketing response rates.
FusionOps Extends Reach with Three SAP Partners
The companies add self-service, pre-built dashboards, and analytics to their portfolios.
DataRPM Announces "Instant Analytics" for Everyone
DataRPM delivers a new self-service analytics experience in the cloud-optimized platform.
New Organic and Paid Search Reporting, Bidding Options in Kenshoo Enterprise 4.7
Upgrade gives clients added insights into search marketing performance and more.
Customer Experience
The Challenges of Global CRM
Doing business in multiple countries adds new challenges to social implementations.
Why Recurring Relationships Trump Recurring Transactions
Execute a successful subscription-based revenue model.

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