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July 23, 2012

Case Studies
Aquasana Dives Into Social Intelligence
NetBase helps the water filter company gain insight into its customers' needs.
CRM Featured Articles
SAVO Group Launches SAVO Teams Application
Solution designed to increase sales through internal collaboration, company says.
The Senate Takes Up Call Center Worker Protection Legislation
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
Epsilon Enhances Consumer Database with Market Trend Data
Provides added insight into consumer buying behavior for marketers.
Conversocial Analytics Platform to Focus on Customer Service Metrics
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
Small Biz Buzz
SMBs Take to the Cloud
2012 holds great potential as a breakout year for CRM.
Overcoming the Challenges of Midmarket Contact Centers
How to get what you need at a price you can afford.

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