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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 23, 2012

CRM Featured News
Aspect Releases Mobile Workforce Management Solution
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
SAVO Group Launches SAVO Teams Application
Solution designed to increase sales through internal collaboration, company says.
The Senate Takes Up Call Center Worker Protection Legislation
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
Epsilon Enhances Consumer Database with Market Trend Data
Provides added insight into consumer buying behavior for marketers.
Conversocial Analytics Platform to Focus on Customer Service Metrics
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
REAL ROI
Aquasana Dives Into Social Intelligence
NetBase helps the water filter company gain insight into its customers' needs.
Small Biz Buzz
SMBs Take to the Cloud
2012 holds great potential as a breakout year for CRM.
Viewpoints
Overcoming the Challenges of Midmarket Contact Centers
How to get what you need at a price you can afford.



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