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July 09, 2012

CRM Featured Articles
SalesPortal Unveils Marketing Analytics Dashboard
Builds on technology connecting brands and marketing partners through voice channels
Telstra Releases Public Cloud Contact Center Solution
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
Interactive Intelligence Releases Enhanced Version of Customer Interaction Center
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
LivePerson Releases Cookie Application
The new tool lets companies deliver better information about the cookies used on their Web sites.
Dell to Buy Quest Software for $2.4 Billion
Acquisition further cements vendor's commitment to the cloud
Magazine Features
Listening to the Voice of the Constituent
A snapshot of the ways government agencies are using CRM strategies and technology today.
Reality Check
The New IP: A Big Data Hierarchy
All data may not be equal, but it may be equally important.
Combine Sales Training and CRM for a Winning Environment
Defining your sales process is the first step.

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