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May 16, 2012

Case Studies
In the Air Instead of on the Line
A natural language-based IVR connects US Airways passengers to better service.
CRM Featured Articles
Deloitte Unveils Deloitte Digital
Integrated offering helps clients take advantage of digital solutions
Knoa Software Releases Knoa EPM Version 7.0
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
Allegiance Partners with uSamp to Provide Access to Survey Respondents
Allegiance customers can now reach 8 million members of a richly profiled audience to gain instant insights.
The Tipping Point
Knowing Your Customers in the Digital Age
New technologies mean new challenges.
The Future of Social Media Sponsorship
In today's environment, a presence is not enough—engagement is needed too.

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