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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 30, 2012

CRM Featured News
Kana Acquires Cloud Customer Service Company Trinicom
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Salesforce.com Rolls Out Government Cloud
New offerings include the AppExchange for Government and a training program on cloud deployment.
MasterCard Survey Finds Consumers Want Improved Online Shopping Experience
Customers want it to be easier to enter payment, billing, and shipping information.
ROI of Business Analytics Increases Significantly as Solution Matures
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
REAL ROI
Ramping up for More Online Traffic
American Greetings reduces bottlenecks with Compuware APM.
Viewpoints
10 Tips for Adapting Your Web Site for International Customers
Why an English-only Web site won't cut it.



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