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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 11, 2012

CRM Featured News
Altitude Software Launches Altitude uCI 8
Customer Interaction Management Suite release aims to boost the business results contact center operations achieve.
C3/CustomerContactChannels Expands Operations in China
The move is in response to demand from Russia, Japan, Korea, and China.
NCO Group Completes APAC Merger and Refinancing
The merger solidifies the company's place in the customer relationship and accounts receivable management marketplaces.
Customer Experience
Mobile CRM: Nice to Have or a Business Essential?
Don't risk becoming a digital dinosaur.
Insight
Game Mechanics Could Steer BPM Adoption
Proper handling of organizational politics is a key factor.
Viewpoints
Preparing for a New Price Paradigm
Multiple channels transfer pricing decisions from retailers' to consumers' hands.



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