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April 04, 2012

The Big Three
When it comes to CRM, don't sweat the small stuff.
CRM Featured Articles
Customer Relationship Metrics Launches Managed Service for Text Analytics
Text BI allows companies to make sense of unstructured data from many sources.
Totango Releases Customer Health Dashboard
Application lets users gauge their user happiness in real time.
Infusionsoft Reveals Its Spring 2012 Release
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
FTC Pushes for Greater Consumer Protections
The agency calls on companies to adopt best practices about collecting and sharing consumer information.
Magazine Features
Nonprofits Find Money on the Web
Charity no longer begins at home; today, it begins with a homepage.
Heeding the Voice of the People
For a consumer-centric relationship, consider crowdsourcing.

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