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March 21, 2012

CRM Featured News
Microsoft Shares Its CRM and ERP Roadmap for 2012
Updates span business applications, include a greater push into the cloud
Pegasystems Debuts Unified Marketing Solution
A "killer" application for CMOs, customer life cycle, executive says
Marketo to Release RPM Solution for Microsoft Dynamics CRM Users
Integration gives marketing and sales managers real-time insight into revenue performance.
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
PowerObjects Announces New Microsoft Dynamics CRM Add-ons
Software additions let users do more right from within their CRM systems.
Insight
How to Achieve Uncommon Service
The first step is accepting the fact that you can't be good at everything.
Pint of View
Keeping It Natural
Social streams are what you put into them—for better or worse.
Viewpoints
Lessons Learned from the Zappos Breach
Don't make these mistakes.



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