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March 12, 2012

CRM Featured Articles
Consumers in Developing Countries Are More Likely to Use Social Media for Customer Service
Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.
Jive Offers Turnkey Social Media Solution
The Jive Social Customer Service Solution is a complete, out-of-the-box tool.
Clarabridge Expands Customer Experience Management Platform
Cross-departmental resolution, insight goal of new release.
Get It Mobile Launches Tracking Feature for In-App Advertisements
Program gives marketers ROI data on app installations and ad campaigns.
Multilingual Call Center Service Launches
VANAD Group partners with NexxLinx to offer customer service and technical support translation in 50 languages.
Being Hospitable Means Being Social
Hotel chains open communities to communicate with guests.
The Tipping Point
Social 2.0
Higher expectations demand a cultural shift.
Leveling the Playing Field with Social Media
Online feedback puts the spotlight on your customer service department.

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