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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 25, 2012

CRM Featured News
CMO Council Study: Marketers Are Dissatisfied with Traditional Ad Firms
More than half see agencies playing "catch-up" with new technology.
Conversocial Releases Priority Response Engine
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
GlobalOne Picks Up Weblinc
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
MicroAutomation Releases MicroMessenger Powered by Voxeo
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Amdocs Launches New Enterprise Solutions to Enhance the Business Customer's Experience
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
Insight
Are CRM's Worst Years Behind It?
Cloud technologies and social networking will drive future demand
Customer Service Is a Complex Ecosystem
Forrester research finds companies lack integration across channels
Viewpoints
Making Channel Sales as Effective as Direct Sales
The right incentive programs and management can make a world of difference.



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