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December 12, 2011

CRM Idol, Reviewing the Review
Lessons from the winners: go big, aim high.
CRM Featured Articles
Satmetrix Releases NPS Go
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
TeamSupport.com Adds Features and Functions
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
LivePerson Releases New Marketing Solution
One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.
StumbleUpon Gets a Makeover and Becomes More Brand-Friendly
The redesign includes a new logo, Web site, and "Channel" feature.
Magazine Features
Past Is Prologue for CRM
We look at the major events of this year in the CRM industry for hints of what's to come in 2012.
B2Cs Set Standard with Up-to-Date e-Commerce Solutions
Look to B2Cs for Web sites that attract, inform, and retain customers

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