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November 28, 2011

Case Studies
IVR Investment Pays Off at Australian Bank
Westpac Group installs Holly Connects platform to address customer service woes.
CRM Featured Articles
IVR Technology Group and GETI Partner to Add ACH to Pay-by-Phone Virtual Terminal
The partnership enables users to turn any phone into a payment-processing terminal.
Ascensio System SIA Adds CRM Module to TeamLab
The new solution set provides users with a range of possibilities on customer relationship management.
Vizu Launches Partnership with Adap.tv
Joint offering provides real-time brand lift analytics and optimization within video.
Pint of View
Another Round of Gamification
Get customers onto the winning team—yours
Opinions Pretending to Be Data: The Benefits of Tracking Activity in Your CRM System
Move your company toward real, verifiable data

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