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November 21, 2011

Case Studies
Refer-a-Friend Program at Root of Big Hair Growth
Folica, a purveyor of hair products, partners with Extole to drive customer advocacy by offering special deals.
CRM Featured Articles
LiveOps Integrates Twitter with the Cloud Contact Center
Social media connectivity highlights the latest additions to the company's cloud-based platform.
Noble Systems and PossibleNOW Enter into a Partnership
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
Provide Support Introduces Social Media Chat Service for Facebook
The new app lets businesses offer live chat services to their Facebook visitors.
The Tipping Point
Customer Experience Blueprint Drives B2B
Determine the needs of customers and their value to the organization
Use a Voice of the Customer Program to Prevent Service Meltdowns
Learn from Netflix's mistakes

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