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November 07, 2011

CRM Featured Articles
Yelp to Come Preloaded on Some T-Mobile Phones
The consumer review and information service has been customized for select smartphones.
SugarCRM Releases New Version of Sugar 6
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
VoiceHub Launches Low-Cost Call Router with Speech Recognition
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Front Office
Build Your Brand Through Exceptional Customer Experiences
Any interaction customers have with your company is a reflection of your brand.
Magazine Features
10 Ways to Rearchitect Your Contact Center
Hiring, training, and technology are considered keys to raising the customer service standard.

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