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November 02, 2011

CRM Featured Articles
Angel Introduces Location Services Intelligence to the Customer Experience
The new tool extends real-time location services and caller insight to any mobile device.
GramercyOne Unveils Free Cloud-Based Booking and Marketing Tools for SMBs
GoSuite empowers SMBs to book services, manage customers, and promote deals.
DemandTec Adds Cloud-Based Planning and Performance to Its Apps
The newest features include richer marketing, merchandising, and trade planning tools.
Ifbyphone Introduces MyLeadResponder to Address the Gap Between Web Inquiries and Sales Follow Up
New voice-based marketing automation application enables companies to convert more leads into sales; staff is instantly notified of a web inquiry and can then instantly connect with the lead on the phone.
Social Media’s Tough to Measure
Current benchmarks are "typically the wrong ones"
Magazine Features
Redefining IVR’s Role Pays Off

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