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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 24, 2011

CRM Featured News
Alcatel-Lucent Has a Deal in Place for Genesys
Private equity firn Permira will acquire Genesys Telecommunications Laboratories for $1.5 billion; Alcatel-Lucent commits to strengthening the rest of its Enterprise Business Unit.
Avaya Acquires Speech Analytics Vendor Aurix
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Oracle Reveals Plans to Acquire Endeca Technologies
The deal extends Oracle's reach into unstructured data management.
SAP Unleashes Real-Time Analytics in the Cloud
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
MarketTools Releases Its Latest CustomerSat EFM Solution
The new version includes new survey authoring choices and publishable PDF dashboards.
Insight
Relaxed Shoppers, Looser Wallets
Research studies customers' willingness to spend based on state of mind
The Tipping Point
Harnessing Customer Experience Management Solutions
New software helps to handle multiple consumer touch points



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