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September 14, 2011

Connect
The Evolution of Social CRM
Early adopters must build trust and community
CRM Featured News
Nuance Builds Out Its Mobile Advantage Portfolio
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Fasthosts Warns Small Firms Not to Spam Their Customers
The UK ISP sees a rise in unwanted email complaints from consumers.
Facebook Fans More Likely to Recommend a Brand, Buy Products
Report on consumer behavior highlights the need for small businesses to be active on Facebook.
REAL ROI
Sprint Goes From Customer Satisfaction Laggard to Leader
Merced Systems helps reverse performance in just two years
Viewpoints
Creating a Culture and a Brand That Makes—and Keeps—Promises
Define what your customers can expect from you



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