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September 12, 2011

CRM Featured Articles
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
Global Connect Releases New Cloud-Based Dialing App
Score-based dialing solution from the cloud analyzes dialer lists and scores calls based on the likelihood of receiving payment.
Front Office
Get Personal or Get Abandoned
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Magazine Features
WFO Hears The Voice of the Customer
Workforce optimization suites broaden their focus beyond the company
Successful Sales Mobility Practices
What your sales reps and customers need

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