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August 24, 2011

Is Social Commerce Disruptive or Intrusive?
Issues like privacy and fair use of data pose a formidable challenge
CRM Featured Articles
NanoRep Brings Instant Answers to Customer Support
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Attensity Selects ISYS Document Filters
The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.
Pint of View
Can I Help You? Can I Help You? Can I Help You?
CRM requires listening, not just speaking
Call Centers Support Insurance in Multichannel Environment
Customer experience continues to be a key differentiator in insurance

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