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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 17, 2011

CRM Featured News
Attensity Selects ISYS Document Filters
The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.
Pronexus Partners with RealityCorp for IVR Testing Solution
Next-generation IVR development solution promises to accelerate functional testing of systems.
Voxeo Announces Prophecy 11 and VoiceObjects 11
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Front Office
CRM Recovers with Low-Cost Options
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Reality Check
Overcoming Skepticism to Exploit Social CRM
Many executives fear a healthy two-way conversation with customers
Viewpoints
Success with CRM
Three principles to further connections with customers



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