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July 20, 2011

CRM Featured Articles
Ensight Releases New Version of eCRM Suite
Latest version simplifies social media management for marketers.
LiveOps Screen Recording Now Available
Application offers cloud-based storage for contact centers.
Customer Centricity
Fundamentals Trump Everything
Providing an extraordinary experience should never compromise the basics
Reality Check
Gas Prices Fuel UCS, Web Conferences
The need to reduce travel spurs front-office solutions
Customer Centricity Begins Where a 360-Degree View Ends
A 360-degree view of the customer is a window to all customer interactions

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