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July 06, 2011

CRM Featured Articles
Avidian Technologies Announces Prophet Mobile Web
Mobile solution gives users access to CRM data anytime, anywhere.
VirtualLogger Releases New Survey System
Cloud-based post-call survey system uses speaker recognition for agent identification.
Magazine Features
eSurvivor: Commerce Challenge
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
The Shifting e-Commerce Marketplace
Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Chronic Billing Disorder
The silent customer relationship killer

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