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June 13, 2011

CRM Featured Articles
43 Percent of U.S. Businesses Now Successfully Using Social Media
The appeal of social networks is to win new customers, according to a new survey from Regus.
Nuance Launches Complete Care Multichannel Solutions
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Customer Centricity
Use Social Media Proactively
Leveraging sites like Facebook and Twitter is critical
Pint of View
Thank You For Your Business
Eagerness makes a difference to customers
Call Centers Beware
Social media and smart technologies are here

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