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June 01, 2011

Case Studies
Software Company Takes Hard Look at Phone Automation
FundNET installs Ifbyphone to redefine call-in support for financial services clients
The Suite Life Cements Customer Service
CRM director Ven Bontha describes Cemex's transition to SAP CRM
CRM Featured Articles
Consumers Buy Less Impulsively Online
New study encourages marketers to adapt to "gamesmanship" culture of online commerce.
New EU Regs to Affect Email and Online Marketing
Regulations take affect today that require opt-in consent for email marketing and tracking the online activity of Web site visitors.
MDM Isn’t for Everyone
How to evaluate your company's readiness

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