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May 23, 2011

CRM Featured Articles
Marketing Industry Migrating to the Cloud
IBM study shows companies increasingly adopting cloud-based marketing solutions.
Contact Center Becomes a Second Choice
When self-service via the Web fails, then customers call the contact center, NICE research finds.
Social CRM Software Spending Expected to Hit a Milestone
Expenditures will exceed $1 billion worldwide by 2013
Higher Education Increases Marketing
Schools shift focus to generate more inquiries in-house and boost technology investments
Million Dollar Customer Loyalty Lesson
How CEO entrepreneurs can learn from the royal wedding

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