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May 04, 2011

CRM Featured Articles
inContact Launches Integration for Cloud-Based Call Routing and CRM Systems
The company's new Plugin Agent serves as an action engine for CRM systems
Front Office
Enter the Age of Analytics
To make the best use of your time and your company's CRM investments, you must measure what you manage.
Magazine Features
Web Analytics: What’s Worth Paying For?
While some solutions are free, marketers sacrifice time and rich analysis
Keys to Achieving Customer Excellence
Four techniques that can generate award-winning customer satisfaction results

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